IBM Utilizes AI to Improve IT

Artificial Intelligence

In 2011, IBM created Watson, a supercomputer, to compete on the game show, Jeopardy. By 2013 the AI was being used commercially helping with medical treatments at Memorial Sloan Kettering Cancer Center. IBM eventually made the Watson platform accessible to everyone. Developers are now utilizing Watson to customize granola bars, provide health advice, and to personalize online shopping. It should not come as a surprise that the technology company would use the same AI to help IT professionals.

According to, the platform provides companies with artificial intelligence capabilities that bring together human intelligence and insight with technology by creating infrastructures, which is designed to predict and identify potential problems and self-heal, helping reduce business disruption and strengthening a highly secure IT environment. The tech giant already has a client using the service; Danske Bank has signed a 10-year contract.

The new platform utilizes IBM’s Data Lake and Client Insights Dashboard. IBM Data Lake is a shared data environment that comprises multiple repositories and capitalizes on big data technologies. Client Insights Dashboard provides visibility into the client’s IT environment.

IBM is not the only player in this space. There are already a number of companies that are offering AI-based cloud infrastructures management services, such as Elastic, Heili and Sunview.

As technology continues to develop AI will be used more and more. Many experts see machine learning filling in the gaps for prominent data security issues. AI has the potential to help organizations keep data safe and work more efficiently.